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10 Things We Do Better
Call us today at
(507) 526-5979
We challenge you to find
another computer
consulting firm in
Southern Minnesota that
would dare to make these
promises:
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We GUARANTEE 1-hour
response time to
network emergencies.
When your computer
network goes down in
the middle of a busy
work day, you need
it fixed immediately
so your employees
aren’t sitting
around taking a
$10,000 coffee break
waiting for their
computers to come
back online. We also
offer remote
monitoring 24 hours
a day 7 days a week
to prevent problems
before they
interfere with your
business.
-
We are big enough to
handle any computer
job, and small
enough to still
provide you the
individual attention
you deserve. Whether
it’s building a new
network from the
ground up or helping
you figure out why
you’re getting an
error message when
you open a document,
you can count on us
to help. As a
client, you will
have a dedicated
senior technician
and a team of
back-up support
technicians to
ensure you get the
highest level of
support. You can
also count on me,
the owner, to get
involved with your
project to make sure
you are getting the
best solutions and
highest level of
service possible.
-
Our “geeks” have
personality. They
won’t try to keep
you in the dark or
dazzle you with
acronyms. We’ll
answer every
question you have in
plain English and
make sure you
understand what
options you have
available so you can
make decisions based
on your priorities
and budget – not
just because we say
so.
-
Our technicians are
seasoned, qualified,
professionals with
years of real world
experience. Our
technicians also
maintain vendor
certifications in
Microsoft, CompTIA,
and HP. We require
ALL of our staff to
complete ongoing
training to ensure
we are up-to-date on
the latest
technologies and
solutions. You won’t
find a better
qualified team of
professionals
anywhere.
-
We GUARANTEE to
provide you with the
most cost-effective
solution to your
problem. As a
business owner
myself, I understand
the importance of
keeping overhead
costs to a minimum.
That’s why I require
that all of our
technicians are
trained to find the
least expensive
solution to your
problem without
sacrificing quality.
We never charge
clients for
expensive upgrades,
hardware, and
solutions that
aren’t 100%
necessary.
-
We GUARANTEE to
solve your computer
problem right the
first time or it’s
FREE. We take extra
steps up front to
make sure we
thoroughly
understand the
problem, and create
a well thought out
approach for solving
it. This enables us
to avoid mistakes
and overlooked
issues that delay
the completion of
your project and
cost extra in
billable hours. We
maintain a 99% “fix
it right the first
time” track record;
and if we can’t
solve the problem to
your satisfaction,
our visit is free
(see #10).
-
We give flat rate
project pricing.
Unlike other
computer support
companies that give
you an estimate with
an hourly rate for
“unexpected
circumstances”,
we’ll give you one
flat rate for a
project and
guarantee to deliver
your solutions
without charging a
penny more. This
gives you peace of
mind knowing you
won’t end up with a
bill 2 or 3 times
more than you
anticipated, or
getting hit with
hidden charges or
extra hours.
-
If required, we
schedule system
upgrades and fixes
after normal
business hours to
save you thousands
of dollars in lost
productivity. System
upgrades, fixes, and
installations can
bring down your
computer network for
several hours. For
your convenience,
we’ll schedule our
technicians to
perform this work
after hours so there
is minimal
interruption to your
normal business
activities.
-
We listen first, and
offer solutions
second. No one knows
your network better
than you. When you
have a problem, the
last thing you need
is someone to come
in and waste time
performing the same
system checks you’ve
already done. We’ll
work with you in
solving your
problems and keep
you involved with
what we are doing.
-
We are the ONLY
technical support
company that offers
a no-risk, 100%
money back
guarantee. Hire us
to come on-site and
put an end to your
most challenging
computer problems.
If after our first
visit you are not
happy with our
technicians or the
work we perform, you
can cancel your
service agreement
and we will refund
your payment for
that full day. No
risk, no hassle, and
no obligation. What
could be more fair
than that? No other
technical support
company will stand
behind their work
the way we do at
Midwest IT Systems,
Inc..
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